> ## Documentation Index
> Fetch the complete documentation index at: https://runinfra.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

> FAQ about the unified credit balance, token pricing, optimization run cost, invoices, and credits.

<AccordionGroup>
  <Accordion title="How am I billed?">
    Everything draws down a single unified credit balance (1 credit = $1): the agent, optimization and benchmarking runs, deploys, and per-token inference. Core is a custom monthly amount you choose ($50-$1000) that converts to credits; new accounts start with $10 free. Active-mode deployments meter their reserved GPU time against the same balance. Every screen shows the same available balance, and top-ups, upgrades, and auto-recharge reflect in it within seconds.
  </Accordion>

  <Accordion title="How do temporary holds work?">
    Work that spends GPU time places a temporary hold before it runs, so a run can never overdraw your balance. Agent chat messages hold $1.00 each and settle to the actual usage of that turn, typically under $0.20. Optimization runs hold about twice the estimated charge, with a $5 minimum. While a hold is active your balance shows a "$X held" note next to it. When the run settles you see exactly what happened: charged amount and released amount. Failed or cancelled runs release the full hold.
  </Accordion>

  <Accordion title="What counts as a token?">
    The standard LLM unit. A rough rule of thumb: 1 token is about 4 characters of English text. The response returns `usage.total_tokens` so you never need to guess.
  </Accordion>

  <Accordion title="What does an optimization run cost?">
    Optimization and benchmarking runs are metered against your unified credit balance. There are no per-plan session quotas. Before a run starts you see the estimated charge and the hold that will be placed (about 2x the estimate, minimum \$5). While it runs, the session shows one live "Estimated charge" figure. When it finishes you see the receipt: the charged amount and the released remainder of the hold. You are only charged when the run succeeds.
  </Accordion>

  <Accordion title="Do my credits expire?">
    Credits do not expire while your account is active.
  </Accordion>

  <Accordion title="What happens if an optimization run fails?">
    Failed or cancelled runs are refunded to your credit balance in full, automatically.
  </Accordion>

  <Accordion title="Where do I see my spend?">
    [Settings > Cost](https://runinfra.ai/settings/cost) shows a daily cost chart, token breakdown, per-model cost, error counts, and your full credit activity. This works on the free tier too: your \$10 signup credits and every transaction against them are visible there from day one, and your live balance shows in the credits chip in the top navigation bar on every page. Charts plot the real measured values.
  </Accordion>

  <Accordion title="Can I set a spend cap?">
    Your prepaid credit balance is the cap: when it runs out, billable requests return `402` until you add credits. To bound recurring spend, set your Core monthly amount at [Settings > Billing](https://runinfra.ai/settings/billing); for a contractual cap, [contact sales](https://runinfra.ai/contact) about Enterprise.
  </Accordion>

  <Accordion title="How do credits work?">
    Credits (1 credit = $1) are your single prepaid balance, used for everything: the agent, optimization, benchmarking, deploys, and inference. New accounts start with $10 free. Add credits any time at [Settings > Cost](https://runinfra.ai/settings/cost#credits). Credits do not expire while the account is active.
  </Accordion>

  <Accordion title="Do you offer volume discounts?">
    Volume pricing is an Enterprise conversation, a custom monthly amount above \$1000. [Contact sales](https://runinfra.ai/contact) for a quote.
  </Accordion>

  <Accordion title="What is the base fee on Active mode?">
    Active mode keeps replicas warm 24/7 for zero cold start. The reserved GPU time is metered against your unified credit balance; exact cost depends on GPU tier and min\_replicas, and the Deploy tab shows the projected monthly cost before you commit.
  </Accordion>

  <Accordion title="Can I get an invoice for NetSuite/procurement?">
    Enterprise customers get monthly invoices with PDF and PO fields at [Settings > Billing > Invoices](https://runinfra.ai/settings/billing). [Contact sales](https://runinfra.ai/contact) to set this up.
  </Accordion>

  <Accordion title="What payment methods do you accept?">
    Card on Core (self-serve). ACH, wire, and custom PO on Enterprise.
  </Accordion>

  <Accordion title="Can I change my monthly amount?">
    Yes. Adjust your Core monthly credit amount ($50-$1000) at [Settings > Billing](https://runinfra.ai/settings/billing); raising it takes effect immediately with prorated billing. To go above \$1000/mo, [contact sales](https://runinfra.ai/contact) about Enterprise.
  </Accordion>
</AccordionGroup>

## Not here?

<Columns cols={2}>
  <Card title="Plans and pricing" icon="credit-card" href="/introduction/plans">
    The canonical Core and Enterprise plan comparison.
  </Card>

  <Card title="GPUs and pricing" icon="dollar-sign" href="/features/gpu-pricing">
    GPU tiers and per-token rates.
  </Card>

  <Card title="Account and access" icon="user" href="/faq/account">
    Workspaces, members, API keys.
  </Card>

  <Card title="Contact sales" icon="building" href="https://runinfra.ai/contact">
    Enterprise quotes and volume deals.
  </Card>
</Columns>