How am I billed?
How am I billed?
Everything draws down a single unified credit balance (1 credit = 50-10 free. Active-mode deployments meter their reserved GPU time against the same balance. Every screen shows the same available balance, and top-ups, upgrades, and auto-recharge reflect in it within seconds.
How do temporary holds work?
How do temporary holds work?
Work that spends GPU time places a temporary hold before it runs, so a run can never overdraw your balance. Agent chat messages hold 0.20. Optimization runs hold about twice the estimated charge, with a X held” note next to it. When the run settles you see exactly what happened: charged amount and released amount. Failed or cancelled runs release the full hold.
What counts as a token?
What counts as a token?
The standard LLM unit. A rough rule of thumb: 1 token is about 4 characters of English text. The response returns
usage.total_tokens so you never need to guess.What does an optimization run cost?
What does an optimization run cost?
Optimization and benchmarking runs are metered against your unified credit balance. There are no per-plan session quotas. Before a run starts you see the estimated charge and the hold that will be placed (about 2x the estimate, minimum $5). While it runs, the session shows one live “Estimated charge” figure. When it finishes you see the receipt: the charged amount and the released remainder of the hold. You are only charged when the run succeeds.
Do my credits expire?
Do my credits expire?
Credits do not expire while your account is active.
What happens if an optimization run fails?
What happens if an optimization run fails?
Failed or cancelled runs are refunded to your credit balance in full, automatically.
Where do I see my spend?
Where do I see my spend?
Settings > Cost shows a daily cost chart, token breakdown, per-model cost, error counts, and your full credit activity. This works on the free tier too: your $10 signup credits and every transaction against them are visible there from day one, and your live balance shows in the credits chip in the top navigation bar on every page. Charts plot the real measured values.
Can I set a spend cap?
Can I set a spend cap?
Your prepaid credit balance is the cap: when it runs out, billable requests return
402 until you add credits. To bound recurring spend, set your Core monthly amount at Settings > Billing; for a contractual cap, contact sales about Enterprise.How do credits work?
How do credits work?
Credits (1 credit = 10 free. Add credits any time at Settings > Cost. Credits do not expire while the account is active.
Do you offer volume discounts?
Do you offer volume discounts?
Volume pricing is an Enterprise conversation, a custom monthly amount above $1000. Contact sales for a quote.
What is the base fee on Active mode?
What is the base fee on Active mode?
Active mode keeps replicas warm 24/7 for zero cold start. The reserved GPU time is metered against your unified credit balance; exact cost depends on GPU tier and min_replicas, and the Deploy tab shows the projected monthly cost before you commit.
Can I get an invoice for NetSuite/procurement?
Can I get an invoice for NetSuite/procurement?
Enterprise customers get monthly invoices with PDF and PO fields at Settings > Billing > Invoices. Contact sales to set this up.
What payment methods do you accept?
What payment methods do you accept?
Card on Core (self-serve). ACH, wire, and custom PO on Enterprise.
Can I change my monthly amount?
Can I change my monthly amount?
Yes. Adjust your Core monthly credit amount (1000) at Settings > Billing; raising it takes effect immediately with prorated billing. To go above $1000/mo, contact sales about Enterprise.
Not here?
Plans and pricing
The canonical Core and Enterprise plan comparison.
GPUs and pricing
GPU tiers and per-token rates.
Account and access
Workspaces, members, API keys.
Contact sales
Enterprise quotes and volume deals.