Account
How do I create an account?
How do I create an account?
Sign up at runinfra.ai/sign-up with Google, GitHub, or email and a password of at least 8 characters. No card required, and new accounts start with $1 in credit for testing the Model APIs. Confirmation and password-reset links work in any browser, and an expired link says so with a resend option.
What is a workspace?
What is a workspace?
A workspace groups your pipelines, deployments, API keys, and credits, with one balance that funds all of it. Every account has a personal workspace. The search control in the top bar (Cmd-K) jumps to any pipeline or page.
How do I invite a teammate?
How do I invite a teammate?
Team workspaces with member invites are not self-serve yet. If your team needs shared access today, contact us and we will set it up with you. There are no per-seat fees.
Can I delete my account?
Can I delete my account?
Yes, self-serve, at Settings > Workspace. The dialog shows exactly what will be removed, including any remaining credit balance, which is forfeited, and lists live deployments and running jobs as blockers with an inline action to clear each. You confirm by typing the confirmation phrase and re-entering your password. Deletion is immediate and permanent.
How do I export my data?
How do I export my data?
Every pipeline exports its config, optimization history, and deployment settings as JSON from the pipeline’s Settings tab. For a bulk export across a workspace, contact support so we can prepare a signed export without exposing API keys.
Which emails does RunInfra send, and how do I control them?
Which emails does RunInfra send, and how do I control them?
Two switches at Settings > Notifications.Product notifications (on by default) cover things worth acting on: low or depleted credits and budget alerts.Daily billing digest (off by default) summarizes the previous day’s credit purchases and settled usage. Nobody receives it unless they turn it on.Security and account emails, such as receipts, sign-in and password links, API key expiry warnings, and workspace invitations, are always sent. Preferences are per user and apply immediately.
API keys
Keys are bearer tokens, created at Settings > API Keys. There are two scopes, and the scope decides how you name your target.Which scope should I create?
Which scope should I create?
A workspace-scoped key, unless you have a specific reason not to. It reaches every hosted model and every verified deployment in the workspace, and you select the target with the
model field in the request body. A pipeline-scoped key is bound to one pipeline and carries the pipeline id in the URL path instead. See Authentication.Can I rotate or revoke a key?
Can I rotate or revoke a key?
Yes. Open the key in the API Keys page and choose Revoke or Rotate. Revocation is instant and takes effect worldwide within 5 seconds. No redeployment needed.
Do keys expire?
Do keys expire?
Not unless you ask for one. A key created without an expiry never expires. If you turn expiry on you can pick 30, 60, 90 days or 1 year, and an expired key returns
401 expired_api_key. See Authentication for the full key lifecycle.Is SSO supported?
Is SSO supported?
Sign-in today is email and password, or Google or GitHub OAuth. Custom SSO (SAML, OIDC) is an Enterprise conversation. Contact sales.
Security
Do you train on my data?
Do you train on my data?
No. Request and response content is never used for training. Prompt text is not stored at all: what we keep per request is usage metadata for billing, and a response body only inside an idempotent replay window you open yourself. The full account, including what exists only while a request is in flight, is in Data retention.
Is traffic encrypted?
Is traffic encrypted?
Yes. TLS 1.2 or above everywhere. All traffic to the RunInfra API is over HTTPS.
Compliance, DPAs, region pinning, and private networking
Compliance, DPAs, region pinning, and private networking
RunInfra is SOC 2 Type 1 and Type 2 certified. Security posture and reports are at the RightNow AI trust center; RunInfra is part of RightNow AI.GDPR commitments, signed data processing terms, HIPAA and a BAA, region-locked deployments, and VPC or private-link networking are contract conversations rather than self-serve settings. Contact sales.
Pricing and credits
One balance, top-ups, and what happens at zero.
The live model list
Ids, context windows, and discoverable limits.
Troubleshooting
When something is broken.